Fees & Payment Policy
At Sloane Naturopathics, consultation time is dedicated exclusively to you. The following policy outlines payment requirements, timeframes and related terms to ensure clarity and fairness for all clients.
Consultation Fees & Payment Terms
Payment Requirements
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Initial Consultations – 100% prepayment is required at the time of booking to secure your appointment.
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Acute Consultations & Packages – Full payment (100%) is required at the time of booking.
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Follow-Up Consultations – Invoiced after the appointment and payable in accordance with the invoice terms.
Invoices may include consultation fees and any additional agreed charges, such as prescribed practitioner-only supplements, testing, or educational resources.
Accepted Payment Methods
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Payments may be made via:
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Direct debit
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Credit card
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Online payment link
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Bank transfer
Outstanding accounts must be finalised before further appointments, reports, prescriptions, or services can be provided. Sloane Naturopathics reserves the right to suspend services until accounts are brought up to date.
Payment Timeframes & Administrative Fees
Where an invoice is issued for consultations, supplements, testing or other agreed services, payment is due within 48 hours of the invoice date unless otherwise agreed in writing.
If payment is not received within this timeframe:
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A reminder notice will be issued.
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Additional reminders may be sent at reasonable intervals until payment is received.
To cover administrative costs associated with ongoing follow-up and account management, an administration fee of 5% of the outstanding invoice total (inclusive of GST) may be applied for each reminder issued after the initial reminder.
Refund Policy
Sloane Naturopathics complies with the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies your rights under that legislation.
Change of mind
Refunds are not provided for change of mind. Please ensure you are comfortable proceeding before making payment.
Consultations
Once a consultation has been delivered, consultation fees are non-refundable.
If Sloane Naturopathics needs to cancel or reschedule your appointment, you will be offered:
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A rescheduled appointment, or
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A credit or refund of any prepaid fees.
Adverse reactions
If you experience an adverse reaction to a recommended product, please contact Slone Naturopathics promptly so the matter can be assessed and appropriate support provided.
Supplement refunds are subject to the supplier’s return policy and Australian Consumer Law.
Appointments & Attendance Policy
Your appointment time is reserved exclusively for you. Preparation occurs prior to your consultation, and late cancellations impact both clinic operations and other clients awaiting appointments.